Return Policy

Thank you for shopping at Fireplace TV. We want you to be completely satisfied with your purchase.

Digital Products

As our products are digital downloads (fireplace videos), all sales are final once the download link has been accessed or the product has been downloaded. Due to the nature of digital goods, we cannot accept returns or offer refunds after delivery.

Exceptions

We will consider refund requests on a case-by-case basis if:

• The product file is corrupted or defective
• You received the wrong product
• There was a technical error during purchase

Please contact us within 48 hours of purchase if you experience any of these issues.

Contact Us

If you have any questions about our return policy or need assistance, please contact us through our support channels.

Last updated: October 2025